Frequently Asked Questions
FAQ's Frequently Asked Question
Remember, the value of investment can fall as well as rise, and you could get back less than you invest. If you're not sure about investing, seek independent advice. Tax rules can change and their effects on you will depend on your individual circumstances
How Much is Delivery?
Our price for delivery is £10.00 with full insurance. Orders are posted with fully insured special delivery and should arrive within 1-2 working days.
Do You Ship Outside the UK?
Unfortunately, we do not currently deliver outside of the UK. We deliver to UK mainland addresses only and the cost of delivery is £10.00.
Can I Change My Order Once Submitted?
If you would like to amend your order, please contact our team over the phone on 0203 601 9487 within 2 hours of your order being placed and we can get this amended for you.
How Can I Pay?
We accept a range of payment methods, including debit or credit card payments. Any orders of £5,000 and upwards will require proof of identification. If your account is not approved, a form will come up on the site to allow you to pay by BACS or credit card.
Do I Need to Pay VAT?
We do not add additional VAT onto our orders. As of 2001, there is no VAT payable on investment gold bars or coins.
Why is the Price Different When I Place an Order?
Prices are displayed as ‘from’ which means the price displayed is the minimum and will change depending on the quantity purchased. To enable you to see the actual price of the exact quantity desired, click through to the item and on the next screen you will be able to alter each variable in order to find an exact price.
Products and Services
All of our Pamp and Metalor bars have a stamp on them to show the total purity of the gold. Each bar has a unique serial number and comes with a matching numbered certificate. This also applies to Umicore bars above the weight of 100g. We only buy from approved manufacturers and purchased brand new, direct from the supplier.
Do You Buy Scrap Gold and Silver?
Yes, we buy scrap gold and silver such as bars and jewellery. However, we do not buy dental gold, fillings or grain.
Do You Buy Back Gold Bars and Coins You Have Sold?
We do repurchase bars and coins that we have sold at the very best rates. You just need to send us your gold via insured delivery; we will then value the items and email you a quote. The price will depend on condition and the current price of gold.